TURKMEN BARUTCU, Merve; BASAK, Burcak. Customer Complaints about E-Commerce Sites: Content Analysis. The Eurasia Proceedings of Educational and Social Sciences, [S. l.], v. 10, p. 238–243, 2018. Disponível em: https://epess.net/index.php/epess/article/view/463. Acesso em: 23 dec. 2024.