Research of Sport Service Quality on the Basis of Local Governments

Abstract

According to Article 1 of the Municipal Law No. 1580 of the Constitution of the Republic of Turkey, municipalities are obliged to organise and meet the local, common civil needs of the town and its residents. In addition to many duties, municipalities are also given important duties in meeting the sports needs of the public. Local governments, in order to serve the society, to reach their goals and to compete, have to take into consideration the expectations of the athletes and individuals who demand sports services while meeting their needs. In addition, one of the important duties of being a social state is to plan activities that will ensure the social adaptation of children and young people in underdeveloped and rural areas, which are considered disadvantaged, within the framework of appropriate programmes. Considering this situation, it is aimed to investigate the quality of sportive services on the basis of local governments. In our research, 284 individuals who actively use the sports facilities of Siirt province local governments constitute the sample group of our research. In our research, personal information form, "Service Quality Assessment Scale" developed by Lam et al. (2005) and adapted to Turkish by Gurbuz et al. (2005) were used as data collection tools. According to the results of the analysis of our research; while there is a statistically significant difference in the expected and perceived service quality only in the perceived service quality in the facility and programme sub-dimensions in the gender variable, only in the service quality in the programme sub-dimension in the marital status variable, only in the facility sub-dimension in the monthly income status variable, in the expected and perceived service quality in the employee sub-dimension in the facility membership and gender variables (p<0.05), there is no statistically significant difference in the facility sub-factor in the occupation variable and in all of the scale sub-dimensions in the education variable (p>0.05).