Project Success from the Stakeholder’s Perspective: Evaluating Global Architecture Projects from the User’s Perspective

Abstract

Several research and studies have sought to assess the success of the projects. The vast majority of research has focused on the elements of the triangle, i.e. whether the project is delivered on time, within budget and with the desired outcome. However, the assessment of the desired outcome is clearly a viewpoint based on the subjective choices and opinions of users. We can list many projects from all over the world that look interesting, sound and world famous, but when we ask the end-users, they are very negative about them. It doesn't meet their needs, their expectations, or it just seems inconvenient or useless from a usability point of view. In this study, I aim to present an evaluation of large-scale, global mega-projects from the perspective of users and stakeholders, which are of outstanding importance in global terms, or even represent the symbol of a country or its tourist attraction. The results of the research on which the study is based shed light on what these mega-projects are saying and what users see from them, who should ultimately be the main recipients of the projects.